Join Our Team

Key Responsibilities

Recruitment, Onboarding & Exit Management

• Coordinate recruitment processes including advertising, shortlisting, scheduling interviews, and reference checks.
• Prepare offer letters, contracts, and ensure proper onboarding and induction for new hires.
• Maintain up-to-date employee files and probation tracking.
• Coordinate staff exits including clearance, exit interviews, and computation of final dues.

Employee Relations & Welfare

• Support in implementation of employee engagement programs and welfare activities.
• Handle staff queries and grievances in a timely, confidential, and professional manner.
• Support the administration of the Club’s welfare benefits, insurance, and leave management systems.
• Maintain harmonious industrial relations and assist in union correspondence and CBA administration.

Performance Management

• Support implementation and tracking of departmental KPIs and staff performance appraisals.
• Maintain performance records and generate reports for management review.
• Identify performance gaps and recommend training or coaching interventions.

HR Administration & Compliance

• Ensure compliance with employment laws, statutory returns (NSSF, NHIF, PAYE, HELB), and internal policies.
• Maintain accurate HR data including staff registers, leave records, and disciplinary files.
• Prepare monthly HR reports, headcount updates, and analytics for management review.
• Support policy implementation and adherence across departments

Training & Development

• Identify training needs and coordinate internal and external training sessions.
• Maintain training calendars, attendance, and evaluation records.
• Liaise with the HR Manager to ensure continuous professional development for all staff.

Disciplinary & Grievance Management

• Provide administrative support during disciplinary hearings including documentation, communication, and record-keeping.
• Monitor compliance with disciplinary procedures and outcomes.
• Ensure proper filing of warnings, PIPs, and related correspondence.

HR Systems & Record Management

• Update and maintain HR databases and personnel files (digital and physical).
• Support automation and digitization of HR processes.
• Ensure confidentiality and integrity of employee information.

Access the full Job Descrption in the link attached.

A. Human Resource Strategy & Planning

• Translate the Club strategic plan into an annual HR & Administration plan with clear objectives, KPIs and budgets.
• Develop and implement HR strategies that support membership growth, service excellence and cost optimisation.
• Prepare and manage the HR & Admin budget and ensure adherence within ±5% variance.

B. Performance Management (Performance Drive)

• Lead the implementation and continuous improvement of the performance management system.
• Ensure 100% of staff have SMART goals set and cascaded from the Club strategy within the defined timelines.
• Coordinate bi annual and annual performance reviews, ensuring ≥95% on-time completion.
• Coach line managers on objective goal-setting, feedback and performance conversations.
• Monitor performance trends and recommend performance improvement plans, rewards and recognition.

C. Culture, Engagement & Employee Relations (Culture Spark)

• Drive initiatives that strengthen a positive, member-focused, service culture, including staff forums and recognition programmes.
• Coordinate staff engagement surveys, analyse results and facilitate action plans with HODs.
• Manage employee relations, including discipline, grievances and conflict resolution, ensuring fairness and compliance with labour laws and Club policies.
• Maintain strong working relationships with union bodies, labour office and HR advisory bodies.

D. Talent Management, Learning & Development (Workforce Boost / Leadership Fusion)

• Coordinate manpower planning and recruitment to ensure the Club has the right people in the right roles, at the right time.
• Oversee end-to-end recruitment, onboarding and induction processes, targeting time-to-fill vacancies within agreed timelines.
• Lead training needs analysis, prepare an annual training calendar and ensure its execution within budget.
• Establish and maintain succession plans for critical roles and champion coaching and mentoring initiatives.

E. HR Operations & Compliance

• Ensure accurate, up-to-date HR records (both digital and physical) for all staff, including contracts, appraisals, training and disciplinary records.
• Oversee payroll interface from HR to Finance, ensuring accurate data on new hires, exits, changes and benefits.
• Ensure compliance with the Employment Act, labour laws, occupational health and safety regulations and internal policies.

F. Administration & Front Office

• Oversee general administration services ensuring efficiency and cost-effectiveness.
• Provide oversight to front office/reception to ensure professional, courteous and efficient service to members and visitors.
• Supervise Housekeeping ensuring they have adequate staffing and support.

G. Leadership, Supervision & Reporting

• Provide visible leadership and direction to HR & Admin team members
• Set clear performance objectives for direct reports and conduct regular performance reviews and coaching.
• Prepare and present monthly and quarterly HR reports to the GM and relevant Board Committees, covering KPIs, risks and key initiatives.
• Promote a culture of accountability, continuous improvement and results orientation.
• Communicate effectively and have management responsibility for all staff.

Front Office Services

• Cordially greets members, guests, and visitors by a proper title upon arrival.
• Ascertain the visitors, member and guest’s needs and direct them accordingly while maintaining a positive personality.
• Monitor visitor/member access and maintain security awareness.
• Resolve customers/members/guest issues and provide relevant information.
• Ensure that members are properly dressed in regards to the activities or premises to be accessed

Communication and Administration

• Facilitate efficient internal and external communication.
• Receive and sort mails/deliveries/couriers.
• Conduct sales/payments transactions e.g cheques etc.
• Maintain tidiness and cleanliness at the reception area.
• Ensure adequate supply of requirements at the reception including stationery and communal water and reading material.
• Maintain proper record keeping of data.
• Assist in the planning and preparation of meetings when called upon.
• Prepare and submit timely reports and information for decision making.
• Continuous professional development to keep up with current industry trends.

Leadership, strategy and governance

• Execute the strategic plan, annual business plan and Master Plan; advise the Board on priorities, risks and opportunities.
• Prepare concise Board papers, management reports and performance dashboards; translate Board decisions into operational priorities and accountabilities.
• Uphold Club traditions, by-laws, standards and reputation while leading approved modernisation and commercial discipline.

Operations and member experience

• Oversee consistent, high-quality, member-centred service across golf, food and beverage, events, administration, facilities and security.
• Own membership recruitment, onboarding, retention, subscriptions collection, communications and prompt resolution of grievances.
• Drive continuous improvement through surveys, service reviews, complaint tracking, maintenance plans, health and safety standards and capital works.

People leadership

• Lead, develop and hold accountable a multidisciplinary senior management team.
• Ensure effective recruitment, induction, training, performance management, succession planning, employee engagement and fair application of policy.
• Build a culture of service excellence, accountability, integrity, teamwork and respect.

Commercial, marketing and communications

• Lead revenue growth and diversification across subscriptions, F&B, events, sponsorships, green fees, corporate days and approved commercial opportunities.
• Oversee revenue plans, pricing, service offerings, marketing, communications, brand, website and stakeholder engagement.
• Promote profitable events and competitions while protecting members' interests and experience.

Financial management and reporting

• Lead budgeting and ensure compliance with approved budgets and delegated authority limits.
• Maintain robust financial controls, cash-flow management, credit control, revenue assurance, procurement controls and timely banking.
• Review management accounts, payroll, expenditure, capital projects and forecasts; ensure statutory and reporting obligations are completed accurately and on time.

Procurement, risk, compliance and security

• Ensure transparent, competitive and documented procurement and tendering.
• Oversee risk, insurance, regulatory compliance, health and safety, licensing, data protection and business continuity.
• Ensure effective security, incident investigation, emergency preparedness and liaison with legal advisers.

Overall Purpose:

The ICT Manager shall drive digital transformation, business process automation, information security, data governance, member experience enhancement, operational efficiency and technology-enabled innovation across the Club while ensuring reliable, secure and cost-effective ICT services.

The role shall serve as the custodian of the Club's ICT Strategy and be responsible for the successful implementation, monitoring and reporting of all ICT-related strategic initiatives.

A. ICT STRATEGY AND DIGITAL TRANSFORMATION

• Develop, implement and continuously review the Club's ICT Strategy aligned to the Strategic Plan.
• Lead implementation of all technology-related strategic initiatives.
• Advise Management and the Board on emerging technologies and digital transformation opportunities.
• Drive modernization of Club systems and business processes.
• Develop annual ICT operational plans and implementation road maps.
• Establish technology standards, frameworks and governance structures.
• Monitor and report progress of ICT strategic projects.

B. BUSINESS SYSTEMS MANAGEMENT

• Lead acquisition, implementation and optimization of all business applications.
• Ensure integration of Club systems for efficient information flow.
• Manage membership management systems, booking systems, finance systems, HR systems and access control platforms.
• Identify opportunities for automation and process improvement.
• Ensure systems support excellent member experience and service delivery.

C. INFORMATION SECURITY AND CYBERSECURITY

• Develop and implement information security policies and procedures.
• Safeguard Club information assets from cyber threats and unauthorized access.
• Lead cybersecurity risk assessments and mitigation initiatives.
• Manage firewalls, network security infrastructure and endpoint security solutions.
• Ensure compliance with data protection requirements and industry best practices.
• Coordinate security audits and vulnerability assessments.

D. ICT INFRASTRUCTURE MANAGEMENT

• Provide oversight of all ICT infrastructure including networks, servers, cloud platforms, telecommunications and end-user devices.
• Ensure high availability, reliability and performance of ICT services.
• Oversee maintenance and lifecycle management of ICT assets.
• Manage relationships with internet service providers and ICT vendors.
• Ensure business continuity and disaster recovery readiness.

E. DATA GOVERNANCE AND BUSINESS INTELLIGENCE

• Establish data governance standards across the Club.
• Lead initiatives to improve data quality, accuracy and integrity.
• Support digitization of member records, committee records and institutional knowledge.
• Develop management dashboards and business intelligence reporting tools.
• Ensure information is available to support strategic decision-making.

F. PROJECT MANAGEMENT

• Lead ICT projects from initiation through implementation and post-implementation review.
• Develop project charters, business cases and implementation schedules.
• Coordinate internal and external project stakeholders.
• Monitor project budgets, risks and deliverables.
• Ensure projects deliver expected business benefits.

G. MEMBER EXPERIENCE AND SERVICE INNOVATION

• Support implementation of digital member services and self-service platforms.
• Enhance online booking, communication and member engagement systems.
• Identify technology solutions that improve member convenience and satisfaction.
• Support digital channels for member communication and feedback

H. POLICY, GOVERNANCE AND COMPLIANCE

• Develop and maintain ICT policies, procedures and standards.
• Ensure compliance with applicable legislation and regulatory requirements.
• Support governance committees with ICT reports and recommendations.
• Establish ICT risk management frameworks.

I. PEOPLE LEADERSHIP

• Lead, coach and develop ICT staff.
• Build digital capabilities across departments.
• Conduct user training and change management programs.
• Promote technology adoption throughout the Club.

J. FINANCIAL MANAGEMENT

• Prepare and manage annual ICT budgets.
• Develop ICT investment proposals and business cases.
• Ensure prudent utilization of ICT resources.
• Monitor ICT expenditure and vendor performance.

Overall Purpose:

Assists (hands on) the Sous chef and Executive Chef in the day to day operation, taking over all responsibilities (if the situation requires) during his / her absence, striving for the highest possible guest satisfaction.

Timely kitchen preparations for all meal service periods in the outlets and banquet activities.

• Monitor and correct the appearance (condition of uniform) and grooming of all assigned staff.
• Together with the Executive Chef, drive all extracurricular events as per the annual promotions activity calendar.
• Control the food cost by preparing, reviewing, all store requisitions and direct purchases and submit them for signature and ensure the accurate delivery of goods.
• Conduct regular spot checks on expiry dates of food products.
• Prepare all menu changes and contribute to standardizing the presentation of all dishes.
• Ensure that all dishes leaving the kitchen are of appropriate portion and well presented as per recipes and presentation standards.
• Handle all food transfers out of the kitchen to other areas and ensure proper documentation.
• Participate in meeting the departments’ revenue budget and exercise the constant control of operational costs (food, labor, maintenance).
• Conduct competition checks (on instructions) to assist the Club in being updated on local industrial activities.
• Report any equipment failures/problems to the Maintenance unit.
• Ensure that the standards required by Law and by Management are maintained at all.
• Control day to day kitchen payroll related documents, prior to their signature and submission to the paymaster.

Supervision & Relationship Management

• Evaluate the performance of the assigned team and recommend internal promotions.
• Prepare duty schedules in the kitchen operation.
• Handle guest complaints directly if the situation requires.
• Ensure the proper handling of all operating equipment.
• Participate in establishing the month end inventory in all areas.
• Attend meetings (on behalf) and conducts daily briefings including banquet activities with all key personnel if the situation requires, ensuring open communication lines.
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Ensure that the immediate reliever is well informed about all relevant operational issues.
• Prepare and submit timely reports and information for decision making.
• Continuous professional development to keep up with current industry trends.
• Be familiar with the Club’s internal policies and all safety procedures.

Health & Safety

• Regularly tour through the kitchen, stores and other food production facilities ensuring the highest possible hygiene and maintenance standards and push for the highest degree in applied hygiene and food safety.